HAVING TECHNICAL DIFFICULTIES?

If you are having technical issues, then hopefully the following suggestions will help. If they don't, remember that you can always email us at [email protected] and we'll do our best to help you resolve the problem.


Issues with the study guide displaying:

1) Refresh the page. As simple as it sounds, it may still be the fix.

2) Make sure your browser is up-to-date. You may need to update or try a new one. Sometimes lesser-known or out-of-date browsers can cause issues when displaying embedded content. We always recommend an updated version of Chrome or Firefox. If you want more info on the browser you are using, visit www.whatsmybrowser.com to check.

3) Don't forget the download feature. Even if the study guide doesn't display in the browser, you should still have the option to download it.


Issues with playing video lectures:

1) Allow time for video to buffer. Our videos are high quality, HD videos. Because of these higher quality specifications, it may take a little while longer for the video to buffer. This can result in the video starting to play, but pausing/skipping. If this happens, we suggest pausing the video and giving it a few minutes to buffer.

2) Refresh the web page. As basic as it sounds, this may be the fix.

3) Try a new browser. Sometimes lesser-known or out-of-date browsers can cause issues when playing course videos. We always recommend an updated version of Chrome or Firefox. If you want more info on the browser you are using, visit www.whatsmybrowser.com to check.

4) Test your internet speed. Sometimes a slow internet connection can cause videos to not play properly. You can visit www.speedtest.net to see if your internet connection is the culprit. According to Google, minimum requirement for good streaming of 720p HD video is 2.5 Mbps, and 4 Mbps for 1080p. You can also try connecting to another Wi-Fi network or lowering the quality of the video and see if that resolves the problem. Another option is to download the course videos when you do have a good connection and watch them later.

5) If on a mobile device, switch to a computer. While teachable course videos can play on many mobile devices, it is not a fully mobile-friendly experience at this time. It will not work the same as it does in a web browser.

6) Don't forget the download feature. If you are still having issues with the player at this point, you should still have the option to download it. This may take a while based upon the file size of the video, with most of our videos being between 1 -2 GB. So keep in mind that if you download, you will need both the space and time to allow the video to download.